My email isn't recognised when I try to reset password
You may need to complete set-up of your account details. Your order history and subscription settings can be accessed once you've added a password to your account details. When you first ordered with us, an invite to activate your account and select a password would have been emailed to you.
If you can't find the activation invitation email then please check your spam and promotional email folders first. Failing that, see guidance below:
I forgot to complete set-up, what do I do?
Let's make a new activation set-up request! Click here to visit our website to request a new email.
Alternatively, please get in touch with our team for assistance with this message.