If you're signing in to your AATU account on your phone, you may be asked to enter a verification code that has been sent to your email address.
If you're having trouble switching between your email and the AATU website, the steps below should help.
Signing in on your phone
- Open the sign-in email we've sent you and select the sign-in link.
- When prompted, open the verification code email sent to the same email address.
- Make a note of the code, or keep the email open so you can easily return to it.
- Switch back to the AATU website and enter the code to complete sign-in.
How to switch between apps
On iPhone
To move between your email and the AATU website:
- Swipe up from the bottom of the screen and pause to open the App Switcher, then select the app you want to return to.
- Alternatively, if you're using Safari, switch back to Safari from your Home Screen or app list.
On Android
To move between your email and the AATU website:
- Tap the Recent Apps button and select the app you want to return to.
- Alternatively, reopen your browser from your Home Screen or app drawer.
If the sign-in page opens inside your email app
Some email apps open website links inside the app rather than in your phone's browser. If this happens, it can be more difficult to switch between the website and your emails.
iPhone
- Tap the Share button.
- Select Open in Safari.
- Continue the sign-in process in Safari.
Android
- Tap the menu icon (usually three dots).
- Select Open in Chrome or Open in browser.
- Continue the sign-in process in your browser.
Alternative: sign in on a computer
If you find it difficult to switch between apps on your phone, you may find it easier to sign in using a laptop or desktop computer, where you can keep your email and the AATU website open at the same time.
Still having trouble?
Before requesting a new code, please check that:
- You're using the email address linked to your AATU account.
- You're entering the most recent verification code we've sent you.
- Your code has not expired.
If you continue to experience problems signing in, please contact our Customer Care team for assistance.
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